Returns Processing & RMAs
Broadi processes customer returns and Amazon inventory removals for bulky and oversized products, including inspection, repackaging, and restocking back into sellable inventory.
What's Included in Returns & RMAs
Return receiving and inspection
Returned items are received and inspected for condition before any further action.
Amazon inventory removal processing
Handling Amazon FBA removals alongside customer returns in the same workflow.
Repackaging and relabeling
Items prepared for resale where condition allows.
Restocking
Sellable returns are restocked back into available inventory.
Damage assessment and disposition reporting
Items that can't be restocked are assessed and reported with disposition options.
How Broadi Controls the Work Behind This Service
Warehouse handling control
Inbound, storage, picking, staging, and outbound work are planned around product size, weight, packaging condition, and channel requirements.
Packaging and damage prevention
Teams check carton condition, protection needs, labeling, and pallet or parcel readiness before inventory moves to the next step.
Carrier and exception coordination
Broadi coordinates parcel, LTL, freight, or marketplace-bound shipments and flags exceptions before they become customer-facing problems.
What affects Returns & RMAs pricing
The right quote depends on the real operating profile: product dimensions, handling requirements, channel rules, transportation method, and exception risk.
Inspection depth
Basic check-in, condition grading, photo documentation, parts verification, and functional review create different handling time.
Recovery work
Reboxing, relabeling, repacking, rework, and restocking can recover value but require clear rules and labor planning.
Disposition path
Restock, resale, liquidation, disposal, or transfer decisions affect storage days, reporting needs, and downstream movement.
Need Returns & RMAs?
Send us your product dimensions, monthly volume, and service needs. Our team will recommend the right LA, Atlanta, or dual-warehouse setup.
Returns & RMAs FAQs
Yes, including inspection and restocking or disposition based on item condition.
Yes, where the product condition allows it.
Damaged items are assessed and reported, with disposition options based on your preference.
Guides related to this service
Big, Heavy, and Bulky Fulfillment Workflow
Big, Heavy, and Bulky fulfillment breaks when teams treat large products like ordinary parcel inventory. The right workflow starts before the order is shipped and continues through receiving, storage, pack-out, carrier selection, and returns recovery.
Bulky Fulfillment Cost Factors
Bulky fulfillment cost is not one line item. It is the result of receiving complexity, storage profile, packaging requirements, outbound mode, and how expensive returns become when the product is large or fragile.
Oversized Returns Processing
Oversized returns are expensive because they combine handling effort, packaging risk, and high product value. A strong returns process can recover margin that would otherwise disappear in avoidable damage, slow inspection, or poor disposition decisions.
Use cases tied to this service
Furniture Fulfillment
From packaged case goods to assembled or fragile oversized items, furniture fulfillment depends on handling discipline, packaging protection, and a returns process that does not destroy margin.
Bulky Returns Processing
If returned inventory is currently piling up, being written off too quickly, or moving through inconsistent inspection steps, a purpose-built bulky returns workflow can reduce both waste and operational drag.
DTC Fulfillment
For Big, Heavy, and Bulky DTC programs, the warehouse has to do more than pick and pack — it has to protect the product, manage carrier fit, and support a more expensive returns profile.
Fitness Equipment Fulfillment
If your product line includes benches, racks, cardio equipment, adjustable components, or other larger home fitness inventory, your 3PL needs to be structured around handling difficulty — not just order count.
Other Ways Broadi Can Help
Big, Heavy & Bulky Fulfillment
Storage, pick, pack, and ship for oversized and heavier merchandise.
Amazon FBA Prep
Labeling, carton handling, bundling, palletizing, and prep support for Amazon sellers.
Drayage & Inbound Logistics
Container pickup, receiving, unloading, and port-to-warehouse coordination.
Ecommerce Fulfillment
Multi-channel order fulfillment for DTC brands and marketplace sellers.
Drop Shipping
One-by-one order fulfillment from Broadi's Los Angeles warehouse for DTC and marketplace sellers.
B2B & Retail Distribution
Pallet shipments, wholesale orders, and retail-ready distribution.